TweakMASTER

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• Assistance Request Form
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Knowledge Base Categories

• Windows Version Questions
• System Compatibility Issues
• Software Compatibility Issues
• Speed - Download & Upload
• Broadband, Dialup and other Connection Types
• Measuring Results
• Settings Questions
• Download, Install & Uninstall
• Purchase Questions
• Registration Questions
• Upgrade Questions
• Keep Connected
• DNS Accelerator
• Clock Synchronization
• Ping & TraceRoute
• Optimization Wizard
• AOL Use
• Internet Explorer and Other Browsers
• Network Use
• Error Messages
• General Use questions
• Miscellaneous

Assistance Request Form

In an effort to keep the prices low and the quality of our support high, we have created this extensive knowledge base which should answer most of your questions. All common questions from the past few years are covered there in detail. This will be the fastest way for you to get the answer you are looking for. If you have a question not covered in the knowledge base, please fill our Assistance Request Form below in English and you will get an answer from a support technician, normally within 72 hours or less.

Our developers are interested in learning about every reproducible, specific bug found in our software, but incomplete or inaccurate reports waste valuable time. More bugs will be quashed more quickly if you put in as much relevant detail as you can. (If you're not sure about the relevancy, include the detail.) Be as specific as possible. Please make sure that you can reproduce the bug before reporting it.

Personal Information

Full name:

E-Mail Address:

Purchase Information (registered users)

Purchased via
Not purchased yet eSellerate RegSoft Real Networks Other (please explain below) Registration serial number or order number:

Assistance request

Problem area
Please select from the drop-down list Purchase/Registration difficulty Installation difficulty Other support issue Summary:

TweakMASTER version & build number:

Description:
Operating System
Please select from the drop-down list Windows Vista Windows XP Windows 2000 Windows NT 4.0 Windows ME Windows 98 SE Windows 98 Windows 95 Other Dont' know / Irrelevant System information
(see TweakMASTER menu: "Help|System Information"):

Enter the 5-digit code from above. View a different image if you can't see all the digits (required to thwart hacking/spamming):

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